FAQs

What do I do if I received a faulty item?

Quality is very important to us so in the unfortunate circumstance that you receive a faulty item, please contact info@mininaswimwear.com and we will organise a replacement or full refund (including shipping costs).

Can I change my order?

Unfortunately we are unable to cancel or change an order once it has been placed. If you have made a mistake or would like to change an item in your order or delivery address, please contact us at info@mininaswimwear.com as soon as possible. We will try our best to change an order if it hasn’t been dispatched already. Mi Nina Swimwear cannot be held accountable for any incorrect details entered by the customer.

How long will it take for my order to arrive?

Mi Nina Swimwear offers both standard and express shipping for orders. For more details, visit our Delivery and Returns page.

Do you have a store where I can see the products?

We are an online only store, so unfortunately not, but we can ensure the quality and description of our products are as described.

How do I know if my order has been dispatched?

You will receive a confirmation email with a tracking number as soon as your order has been dispatched. If you do not receive this email, please contact us at EMAIL.

How do I track my order?

Once your order has been placed, you will receive an order confirmation email with tracking details so you can track your order.

How do I return an item?

Please visit our Delivery and Returns page for information on our returns policy and instructions on how to return an item.

Are returns free?

Return shipping costs are not covered by Mi Nina Swimwear and will not be included in your refund.

Can I return sale items?

Unless faulty, sale items are final and cannot be refunded or exchanged.

How will I receive my refund?

All refunds will be reversed back to the original payment method you used to process the order.

 

Do you ship internationally?

We currently only ship Australia-wide. Mi Nina Swimwear is looking to expand internationally in the upcoming months.

How do I know what size I am?

Please visit our Size Guide page. For further advice on sizing and product information, please contact us at info@mininaswimwear.com.